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Frequently Asked Questions about Security

If you have questions about security, we've put together a range of information with many of the common questions asked by our clients.

Your Questions Answered

If you have any queries not answered through our FAQs, please do contact us.

This page has been compiled with many of the questions we're often asked in regard to security:

What about Security?

What about Security?

Is my credit card information secure?

We realise that supplying credit card information over the Internet can cause concern but at The Therapy Agency we have taken significant steps to protect the security of your payments.

We have chosen to work with one of the worlds largest and most respected internet payment systems, WorldPay, as well as GoogleCheckout, and PayPal

All details are processed via an encrypted channel (that can only be read by your browser at the time of the transaction, and by the processing systems at our banking company). These same payment systems are used by thousands of other top UK companies.

You can read more information about our security with WorldPay through the support pages of our processing website:

You can also read further information about our protection measures against fraud, on the following link:

Are my medical notes and other confidential information secure?

.We understand that medical information is private and personal so we decided to use the same level of encryption for its use as that we use to process payments. This is applied to all of our web pages where medical information, confidential session notes, and booking details are exchanged.

Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that all parties involved in any booking, can have confidence that nobody can impersonate The Therapy Agency to obtain confidential information.

We also employ trusted outside experienced programmers to try and 'hack' into our site (a type of 'security audit'), testing levels of security and encryption beyond industry standards, both in the public areas, and the signed in areas. This helps ensure that all levels of your confidential information is only made available to the people we intend to view that information (yourself, your registered therapist, and limited members of our customer service team at The Therapy Agency).

How do I know if a website is secure?

Before providing any information on the World Wide Web, you first need to ensure that the website you are dealing with, is the website you think you are dealing with. This can best be achieved by looking in the browser 'address' bar. Thus in the case of The Therapy Agency, you should always see the following addresses at the top of the page; either, or, when browsing the majority of the website.

Secure pages are supported by a system known as SSL (Secure Sockets Layer). This is the industry standard security protocol that The Therapy Agency website uses to communicate with secure browsers like Mozilla, Netscape and Internet Explorer. These secure pages are always found beneath the https:// web URL address, and for The Therapy Agency, we have chosen the secure URL web address of

When communicating with secure servers like ours, these browsers encrypt the information you send in a way that is extremely difficult for anyone else to decode.

For your security, if your browser does not support SSL, you simply won't be able to communicate with our site in the secure areas.

Which parts of The Therapy Agency website are secure?

Much of the search activity and general information on our site is provided to be accessible to everyone, therefore, there is little need for the information to be made 'secure'.

For example, within pages such as our 'Frequently Asked Questions', or 'About Us', no "information" is being exchanged as such, so there are few security risks in the provision of this freely available information.

However, all areas where bookings are made or confirmed, and all areas that you are required to 'login' to (such as Your Account), are all held within our securely encrypted communication area, to help ensure that no-one else can 'monitor' your online communications with us (such as the provision of medical information, or further bookings).

You can tell you are in a secure area, because the web address (URL) to the left of the colon, will have changed from 'http' to 'https':

MSE URL bar Mozilla URL bar

You will also typically see a closed padlock image in the base left or base right of your screen if using Microsoft Explorer, Netscape or Mozilla.

padlock padlock

N.B. If the page you are viewing contains both secure and non-secure items, you will normally be given a popup warning, and the padlock will often disappear.

For your added security, our website is normally available through our secure servers. Simply add an 's' to 'http' in your top browser bar to be shown as above, if for example you wish to fill in our online forms through a secure certificate site.

What does the 'warning' window that sometimes appears, mean?

When you enter a secure area, you will typically be prompted to indicate your awareness of this change in security status.

To some users, this popup window can be a little intimidating. But it simply means that you're entering the safest, most secure area of our website.

This should be reassuring since this is where credit card details or other confidential information is supplied.

When going from a secure area to an un-secure area, you are also likely to receive another similar message to make sure you know what's happening. It can be a little startling and can make it look as though you've done something wrong even though you really haven't. You should normally only see the 'about to leave the secure connection' message after you have provided all your confidential information.

If you are in any doubt about any of the information provided, do contact us.